A lot of trainers I talk to are curious about online coaching but hesitant. Some tried it, burned out and went back to the gym floor. Others never started because of something they'd heard: online is easier, cheaper, less effective, not for older clients.
Most of those beliefs are half-true at best. Here are the six I hear most often, and the fix for each.
1. "Online training is easier."
It's different, not easier. On the floor, you correct a squat in real time. Online, your cueing has to land without you there: in a pre-recorded video, a written note or a form-check reply your client reads at 6 a.m. That takes planning, clear media and a communication system.
The fix: Decide how you'll deliver before you sell. Will you coach live over video, through recorded programs and check-ins, or a blend of both? Set your response times and check-in rhythm up front, and put them in writing.
2. "Online training isn't as effective."
Results come from programming, adherence and accountability, not from standing in the same room. In a randomized trial of 53 adults with chronic heart failure (average age 67), a 12-week exercise program delivered by live video at home was not inferior to the same program at a hospital, and the home group attended more sessions (Hwang et al., 2017). Online also shows you what a 60-minute session never does: step counts, sleep, heart-rate trends and how your client felt on the days you weren't there.
The fix: Track beyond the session. Pick two or three metrics tied to your client's goal and review them weekly.
3. "Online training should always be cheaper."
Your expertise didn't shrink when it moved to a screen. Programming, video review, messaging and check-ins all take time, often spread across the whole week. Trainers who discount by default end up overworked and underpaid, and clients often read a low price as low value.
The fix: Price from your real numbers. Count the hours each client actually takes, including admin and messaging, then set aside money for taxes and for reinvesting in your business. ASOC's free 30-minute Pricing Strategy Mini-Course [swap for PFP TRACKED LINK] walks you through it, Pricing Calculator included.
4. "You can take on way more clients."
Online removes the commute and fixed time slots, so it's tempting to fill every gap. But each client still needs thoughtful programming, timely feedback and real attention. Stretch too thin and messages slip, quality drops, and clients leave, unsatisfied.
The fix: Set your capacity by hours per client, not by open calendar space. Fewer clients served well tend to stay longer and refer more.
5. "Going online means the whole world will find you."
First, nobody finds you just because you're online; a website, search visibility and real social proof still have to do that work. Second, the world isn't automatically your market. Some countries have their own rules on who can deliver fitness or health services, and your liability insurance may not cover clients abroad. Eager, new trainers all want to “help everyone.” But, if you don’t niche-down in the fitness industry, you will likely end up helping an unsatisfyingly low number of clients in a superficial way.
The fix: Define who you serve and where. Check your insurance and any local requirements before taking an international client, and build your presence where your ideal clients actually look.
6. "Online training is too risky, or too techy, for older adults."
Midlife and older adults are often a strong fit for online coaching. They value flexibility, may not have (or want) a gym, and can train well with bodyweight, bands, a sturdy chair or a staircase with a handrail. Research backs this up: older adults often find home exercise more convenient, with fewer barriers like weather, transportation and feeling intimidated at a facility.
One of my clients was too nervous to exercise in front of her sister, a longtime gym regular. After training at home with me online, she joined her sister at the gym and impressed her with her Romanian deadlift form. Online coaching was her bridge into the gym, not a replacement for it.
Safety still comes first. Nine times out of ten, your consultation will tell you if someone needs in-person guidance. If the client feels they need it, respect that and refer them out.
The fix: Screen carefully, start with equipment they already own, and walk them through your tech on day one.
The Common Thread
Online coaching works when you treat it as its own skill set, with its own delivery, pricing and communication standards. Trainers who struggle online usually aren't short on talent. They're carrying in-person assumptions into a different format.
Want to see where you stand? Take ASOC's free Online Coaching Skills Assessment [swap for PFP TRACKED LINK]. You'll rate yourself across nine areas, from programming and client retention to sales, technology and digital marketing, and get a color-coded chart plus a personalized action plan.
PFP readers can also save 50% on ASOC's Online Personal Training Specialist (OPTS) certificate (1.9 NASM, 1.9 AFAA and 0.4 NSCA CEUs) with code [PFP CODE].
Emma Mattison is the co-founder of the Academy of Superior Online Coaching (ASOC), an approved continuing education provider with NASM, AFAA and NSCA for select courses. Her and her husband–as well as the approved education team powering ASOC–teach trainers to build ethical, sustainable online coaching businesses. Learn more at asoctrainer.com.













